Harmattan Jewellery

Terms and Conditions

General

This website is owned and operated by Marianne McCaughey, acting as a sole trader under the trading name Harmattan Jewellery. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors items of handmade jewellery for purchase. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling £GBP. If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card.

We may from time to time offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

Delivery Information

At Harmattan Jewellery, each piece is lovingly hand made in England. Some of the pieces available for purchase from our website are made specially to order, therefore we ask that you please be aware of our delivery times.

We will post orders within 2 days from order and post with Tracked Royal Mail.

Packaging

Your order will be dispatched in an unbranded external envelope.

Jewellery is packaged in a free Jewellery bag. These beautiful embroidered jewellery bags are hand-made by Bedouin tribeswomen in North Sinai, Egypt, providing them with a little extra income to support their lives in this harsh but beautiful environment.

Returns and Exchanges Policy

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 28 days of receipt of your purchase.

Exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request.

Harmattan Jewellery does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

International Returns

When returning an item from overseas, please still make sure to follow the steps below.

Harmattan Jewellery does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Harmattan Jewellery.

Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant local customs or post department before returning the item. Alternatively you can contact Harmattan Jewellery for further assistance.

Exchanges

Unfortunately, we don't exchange products. However, you can return an unwanted item to us within 28 days for a full refund and place a new order for an alternative item.

Please contact Harmattan Jewellery to make arrangements before returning your item.

Returns received outside of the above stated timelines are accepted at the discretion of Harmattan Jewellery.

Refunds will be issued within 14 days of Harmattan Jewellery receiving your return.

All refunds of undamaged and unworn products that have been correctly returned, will be credited to the customer via the original method of purchase.

Unwanted gifts and goods returned without a receipt may be exchanged for a credit note.

Returning Faulty Goods

In the rare event that goods are delivered faulty or damaged please contact Harmattan Jewellery so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact Harmattan Jewellery immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by Harmattan Jewellery, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.

Gift Returns

If you have received an item as a gift and don't have a receipt, we will happily provide a credit note for the current item price. This can be used on our website against the purchase of a different item with the same or greater value.

Please note that the above terms still apply to all gift returns.

Online Order Cancellation

If you wish to cancel an order placed online at harmattanjewellery.com please contact us as soon as possible after the order as once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 28 days to return the item to us. In this circumstance, please follow the return instructions here.

The above does not affect your statutory rights.

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website.

Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Harmattan Jewellery cannot be held responsible for goods that are lost or delayed in transit.

Prices

Feedback and Complaints

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please contact us via the website.

Intellectual Property

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Marianne McCaughey. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You acknowledge and agree to be bound by the terms of our Privacy Policy.

Online Security

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, Maestro, Electron or Solo via the secure payment provider, Wix.

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Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.